Self-Driving Experience Terms of Use

Article 1. Purpose and Application

These Terms of Use set out the conditions for using the self-driving experience rental car service provided by our company (the “Service”). By using the Service, you agree to these Terms.

Article 2. About the Service

1. The Service is a self-driving rental car experience in which the customer drives a vehicle designated by our company while following a lead car operated by our staff.
2. The Service is not intended for racing, competitive driving, high-speed driving, or any form of speed competition.
3. Customers must comply with all applicable laws and regulations in Japan, including the Road Traffic Act.
4. Any radio or other guidance provided by the lead car is for support purposes only. Traffic laws and road conditions must always take priority.
5. Final driving decisions and all legal responsibility remain with the customer. Our company does not provide traffic control, legal direction, or transportation management.

Article 3. Eligibility

1. To use the Service, all of the following are required:
   • A valid International Driving Permit issued under the 1949 Geneva Convention
   • A valid original passport
   • A valid credit card
   • Age 23 or older (additional age requirements may apply depending on the vehicle)
2. Our company will make the final decision regarding driving eligibility after checking the original documents.
3. We may refuse participation if the above requirements are not met.

Reference Information

For details regarding legal driving eligibility in Japan, please refer to the following official resources:

View JAF Driving in Japan Guide

View Tokyo Metropolitan Police Guide

Final approval to drive will be made by our company on the day of the experience after confirming the original documents.

Even if you are from a country whose license holders are generally permitted to drive in Japan, you will not be allowed to drive if you cannot present a valid International Driving Permit (IDP) on the day of the experience. In such cases, your booking will be treated as a customer cancellation and no refund will be given.

Article 4. Reservations and Contract Formation

1. A booking is considered confirmed once our company accepts the reservation and full payment has been completed.
2. If you arrive more than 10 minutes after the scheduled start time and the experience cannot begin without our approval, the booking will be treated as canceled.
3. We may change or cancel a reservation due to vehicle trouble, weather, traffic restrictions, government instructions, or other unavoidable circumstances. In such cases, we will provide a refund where reasonable.
4. If the reserved vehicle becomes unavailable due to mechanical issues or other reasons, we will provide a replacement vehicle of an equivalent grade whenever possible. If an equivalent vehicle is not available, we may provide a vehicle of a different grade and reasonably adjust the price difference.

Article 5. Changes and Cancellations

1. Any change to a reservation requires our prior approval.
2. We may decline reservation changes for reasonable operational reasons.
3. If a change is requested during the applicable cancellation period, a cancellation fee may apply.
4. Cancellation policy:
   • Up to 7 days before the reservation date: Free
   • Up to 3 days before the reservation date: 50%
   • Day before or same day: 100%
   • No-show without notice: 100%
5. In cases of force majeure, we will reasonably determine whether rescheduling or a refund is possible.

Article 6. Driving Rules During the Experience

1. During the Service, customers must follow the designated route and any safe driving instructions given in advance by our company.
2. Guidance from the lead car is intended to support safety and smooth operation only. Final driving decisions remain the customer’s responsibility.
3. If the driving group becomes separated due to traffic, signals, congestion, or other unavoidable conditions, customers must prioritize safety and must not attempt to catch up through dangerous driving, sudden acceleration, or similar behavior.
4. If a customer violates this Article or if we reasonably determine that there is a serious safety concern, we may require corrective action and, if necessary, remove that customer from the Service.
5. If participation is suspended under the preceding paragraph, no refund will be provided.

Article 7. Specific Restrictions

Customers must not do any of the following while using the Service:

1. Engage in any unlawful act or any act that may violate the law
2. Drive under the influence of alcohol, drugs, or any similar substance
3. Modify, disassemble, or alter the vehicle or its equipment
4. Drive anywhere other than public roads
5. Race or participate in speed competitions
6. Use launch control or otherwise place excessive stress on the vehicle
7. Use the vehicle for business purposes without permission
8. Allow anyone other than the registered driver to operate the vehicle
9. Re-rent, sublease, or lend the vehicle to another person
10. Use the vehicle as collateral or security
11. Take the vehicle outside Japan
12. Disable or interfere with GPS or similar systems
13. Engage in any other conduct we reasonably consider dangerous or inappropriate

Article 8. Responsibility for the Vehicle

1. Customers must use and care for the vehicle responsibly throughout the rental period.
2. Customers must take sufficient care in storing, driving, parking, and otherwise handling the vehicle to ensure safety and prevent theft or damage.
3. If the vehicle is damaged, lost, stolen, or otherwise harmed due to the customer’s intentional act or negligence, the customer will be responsible for compensating our company for the resulting loss.
4. Such loss may include repair costs, parts costs, towing charges, loss of business, and any other reasonable damages incurred by our company.

Article 9. Vehicle Data and Recordings

GPS records, dashcam footage, and similar data may be used as evidence for accident investigations and dispute resolution.

Article 10. Insurance and Coverage

1. Our company maintains automobile insurance as required by law.
2. Coverage is subject to the terms, conditions, and limits of the applicable insurance policy.
3. If damage occurs that is not covered by insurance, the customer will be responsible for the following deductible amounts. Whether the vehicle is considered drivable will be determined reasonably by our company:
   • If the vehicle remains drivable: JPY 150,000
   • If the vehicle is not drivable: JPY 300,000

These deductible amounts are separate from any Non-Operation Charge (NOC).

4. Insurance coverage may not apply in cases such as violation of these Terms, gross negligence, or use by an unauthorized driver.
5. In the event of an accident, the customer must report the incident to the police and cooperate with our company and the insurance provider in any investigation or procedures.
6. If insurance does not apply because the customer fails to cooperate as required, the customer will be fully responsible for the resulting loss.

Article 11. Non-Operation Charge (NOC)

1. If the vehicle becomes unavailable for business use due to damage, dirt, malfunction, or any other issue caused by the customer, and repairs, cleaning, or inspections are required, the customer must pay a Non-Operation Charge (“NOC”).
2. NOC amounts are as follows. Damage classification will be determined reasonably by our company:
   • One minor damage point (including a minor scratch on the body or wheel rim): JPY 150,000
   • Two minor damage points: JPY 300,000
   • Three minor damage points: JPY 450,000
   • Major damage (including broken headlights or taillights, damaged bumper, fender, body panels, or a major collision): JPY 600,000
   • Non-drivable accident / vehicle unsafe or not drivable: JPY 1,000,000
3. In the event of an accident, the NOC must be charged to the customer’s credit card on the spot.
4. The NOC is separate from repair costs and any other damages. Even if insurance or another compensation system applies, the NOC is not covered and must be paid by the customer.
5. The NOC may apply regardless of whether the vehicle is still drivable, if business operations are affected.

Article 12. Repairs and Other Costs

1. As a general rule, repairs will be carried out by a repair shop designated by our company.
2. The customer is responsible for the following costs:
   • Repair costs
   • Parts costs
   • Towing and transportation costs
3. Unauthorized repairs are strictly prohibited.

Article 13. Accidents, Breakdowns, and Other Trouble

1. If an accident, breakdown, theft, third-party claim, or any other issue involving the vehicle occurs, the customer must stop driving immediately, ensure safety, and contact our company without delay.
2. In the event of an accident, the customer must promptly report it to the police and obtain an official accident report.
3. The customer must cooperate with our company and the insurance provider in investigations, interviews, document submission, and any other necessary procedures.
4. Without our prior consent, the customer must not enter into any settlement, agree to compensation, arrange repairs, or take any other action with legal effect.
5. Any loss caused by a breach of the above obligations will be the customer’s responsibility.

Article 14. Loss or Damage to Accessories

1. If the vehicle key, smart key, ETC card, ETC device, registration documents, manual, equipment, or any other accessories provided with the vehicle are lost, stolen, damaged, or soiled, the customer must pay the actual replacement or repair cost determined by our company.
2. If a key is lost or stolen, we may charge the full cost of replacing the key and related security components.
3. If damage to accessories causes business interruption, an NOC may also apply.

Article 15. Prohibited Conduct

Customers must not do any of the following while using the Service:

1. Smoke inside the vehicle, including electronic cigarettes and heated tobacco products
2. Bring pets into the vehicle
3. Use the vehicle for commercial purposes without our prior approval, including filming, streaming, or advertising use
4. Decorate the vehicle, attach stickers or adhesive materials, drill holes, alter wiring, or otherwise modify or damage the vehicle’s exterior, interior, or equipment
5. Ignore safety instructions from our staff or interfere with operation of the Service
6. Eat or drink inside the vehicle, except for sealed bottled drinks or similar beverages
7. Engage in any other conduct we reasonably determine to be inappropriate

Article 16. Termination

1. If a customer violates these Terms, we may suspend the Service and terminate the agreement after notice to the customer, or immediately without notice in urgent cases.
2. If the agreement is terminated under the preceding paragraph, no refund will be provided.
3. If our company suffers any damage as a result, we may seek compensation from the customer.

Article 17. Disclaimer and Force Majeure

1. We are not responsible for any loss suffered by the customer if all or part of the Service is delayed, changed, or canceled due to causes beyond our reasonable control, including but not limited to:
   • Natural disasters such as earthquakes, typhoons, or heavy rain
   • Severe weather
   • Road closures, traffic restrictions, congestion, or accidents
   • Changes in laws or regulations, government guidance, or police instructions
   • Infectious disease outbreaks
   • Vehicle trouble not caused by our intentional misconduct or gross negligence
   • Any other circumstances beyond our reasonable control
2. In such cases, we will reasonably determine whether rescheduling or a refund is possible depending on the situation.

Article 18. Changes to These Terms

1. We may amend these Terms when reasonably necessary, including in response to changes in laws, changes to the Service, or changes in social or business conditions.
2. If we make changes, we will notify users in advance by posting the revised Terms and effective date on our website or through another appropriate method.
3. The revised Terms will take effect on the date specified by our company.
4. Continued use of the Service on or after the effective date will constitute acceptance of the revised Terms.

Article 19. Governing Law and Jurisdiction

1. These Terms and any agreement relating to the Service shall be governed by the laws of Japan.
2. Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the Yokohama District Court as the court of first instance.