Article 1 — Purpose and Application

These Terms and Conditions set forth the conditions governing the use of the experience-based rental car service provided by the Company (hereinafter referred to as the “Service”).

Users shall use the Service only after agreeing to these Terms and Conditions.

Article 2 — Description of the Service

1. The Service is an experience-based rental car service in which the user personally drives a vehicle designated by the Company while following a lead vehicle operated by the Company’s staff.
2. The Service is not intended for racing, competitive driving, high-speed driving, or speed contests.
3. Users must comply with the Road Traffic Act of Japan and all other applicable laws and regulations.
4. Radio guidance provided by the lead vehicle is supplementary information only. Traffic laws and regulations must always take priority.
5. The user is solely responsible for all final driving decisions and legal responsibilities. The Company does not provide traffic control, legally binding directions, or operational control of the user’s vehicle.

Article 3 — Eligibility Requirements

1. To drive a vehicle during the Service, users must hold valid documentation that legally permits them to drive in Japan.

   Users must satisfy one of the following driving licence requirements:

   1. Japanese Driving Licence
      Possess a valid Japanese driving licence that permits the user to drive the relevant type of vehicle.
   2. International Driving Permit
      Possess a valid International Driving Permit issued under the 1949 Geneva Convention, together with the user’s original and valid driving licence issued in their country or region and their original valid passport.
   3. Foreign Driving Licence with an Official Japanese Translation
      Holders of driving licences issued in Switzerland, Germany, France, Belgium, Monaco, or Taiwan may drive in Japan by carrying their original and valid driving licence together with an Official Japanese Translation issued by an organization authorized under Japanese law and their original valid passport.
2. Drivers must also satisfy all of the following requirements:
   • Possess a valid credit card.
   • Be at least 23 years old and under 75 years old. Additional age restrictions may apply depending on the vehicle.
   • Satisfy any additional requirements applicable to the selected vehicle or Service.

   Pregnant guests are not permitted to participate in the tour for safety reasons.

3. All required documents must be original, valid, and presented on the date of use.

   Digital copies, photographs, screenshots, photocopies, expired documents, and unofficial translations are not accepted.

4. The Company will inspect the required documents on the date of use and determine whether the user satisfies the requirements for driving in Japan and participation in the Service.

   If the documents presented do not legally permit the user to drive in Japan, the user will not be permitted to drive during the tour.

   Depending on the selected tour and availability, the user may be permitted to participate as a passenger. If passenger participation is not available, the user may be unable to participate in the Service.

5. If the user is unable to drive or participate because they failed to bring the required documents or otherwise failed to satisfy the eligibility requirements for reasons attributable to the user, the reservation will be handled in accordance with the cancellation policy set forth in Article 5.

Driving Eligibility in Japan

For detailed information regarding driving eligibility in Japan, please refer to the following official resources.

 

Driving eligibility is determined by the country or region that issued the driving licence, the type and format of the documents presented, their validity periods, and other requirements under applicable Japanese laws and regulations.

The Company will inspect the original documents on the date of use to confirm whether the user satisfies the applicable requirements.

The Company cannot make exceptions to Japanese driving licence laws.

Article 4 — Reservations and Formation of the Agreement

1. The rental agreement shall become effective when the Company accepts the reservation and full payment of the applicable fee has been completed.
2. If the user arrives more than 10 minutes after the scheduled start time and the Service cannot begin without the Company’s prior approval, the reservation may be treated as a cancellation.
3. The Company may change or cancel a reservation due to vehicle problems, weather conditions, traffic restrictions, administrative guidance, or other unavoidable circumstances. In such cases, the Company will provide a refund within a reasonable scope.
4. If the reserved vehicle becomes unavailable due to a mechanical problem or any other reason, the Company will provide a substitute vehicle of an equivalent class. If an equivalent substitute vehicle is unavailable, the Company may provide a vehicle of a different class and reasonably adjust the difference in price.

Article 5 — Reservation Changes and Cancellations

1. Any change to a reservation requires the Company’s prior approval.
2. The Company may refuse a requested change when there is a reasonable reason for doing so.
3. If a reservation change is requested during a period in which cancellation fees apply, the Company may charge the applicable cancellation fee.
4. The following cancellation fees apply to cancellations made for reasons attributable to the customer:
   • 8 days or more before: Free cancellation
   • 4–7 days before: 50% cancellation fee
   • 3 days before or later: 100% cancellation fee
   • No-show: 100% cancellation fee
5. In the event of a natural disaster, severe weather, or other force majeure event, the Company will reasonably determine whether the reservation may be rescheduled or refunded.

Article 6 — Driving Rules

1. During the Service, users must follow the designated route and all safety-related instructions provided by the Company in advance.
2. Guidance from the lead vehicle is provided only to support safety and the smooth operation of the Service. All final driving decisions must be made at the user’s own responsibility.
3. If the group becomes separated due to traffic conditions, traffic signals, congestion, or other unavoidable circumstances, the user must prioritize safety and must not engage in dangerous conduct such as attempting to catch up recklessly or accelerating suddenly.
4. If the Company reasonably determines that a user has violated this Article or created a serious safety concern, the Company may request corrective action and, when necessary, terminate the user’s participation in the Service.
5. If participation is terminated under the preceding paragraph, the Company shall have no obligation to refund the applicable service fee.

Article 7 — Specific Restrictions on Use

Users must not engage in any of the following conduct while using the Service:

1. Any conduct that violates, or may violate, applicable laws or regulations
2. Driving under the influence of alcohol, driving while impaired by alcohol, or driving under the influence of drugs or medication
3. Modifying, dismantling, or changing the equipment of the vehicle
4. Driving the vehicle anywhere other than on public roads
5. Racing or participating in speed contests
6. Using launch control or engaging in any conduct that places excessive stress on the vehicle
7. Using the vehicle for commercial purposes without the Company’s prior approval
8. Allowing anyone other than the designated driver to operate the vehicle
9. Re-renting, subleasing, or otherwise lending the vehicle to another person
10. Creating a security interest or other encumbrance over the vehicle
11. Taking the vehicle outside Japan
12. Disabling, obstructing, or interfering with GPS equipment or other vehicle monitoring equipment
13. Any other conduct that the Company reasonably determines to be dangerous or inappropriate

Article 8 — Responsibility for Vehicle Management

1. During the rental period, the user must use and manage the vehicle with the due care of a prudent manager.
2. The user must exercise sufficient care regarding safety and theft prevention in connection with the storage, operation, parking, and all other use of the vehicle.
3. If the vehicle is damaged, lost, stolen, or otherwise suffers damage due to the user’s intentional misconduct or negligence, the user shall be responsible for compensating the Company for such damage.
4. The damages referred to in the preceding paragraph include repair costs, parts costs, towing costs, loss of business income, and all other reasonable losses incurred by the Company.

Article 9 — Vehicle Recording Data

Data recorded by GPS devices, dashboard cameras, and other equipment may be used as evidence for accident investigations and dispute resolution.

Article 10 — Insurance and Compensation

1. The Company maintains automobile insurance as required by applicable laws and regulations.
2. Insurance coverage shall apply only within the scope of the applicable insurance policy and its terms and conditions.
3. If damage occurs that is not fully covered by insurance, the user shall be responsible for the following deductibles. The Company will reasonably determine whether the vehicle is drivable:
   • If the vehicle remains drivable: JPY 150,000
   • If the vehicle is not drivable: JPY 300,000

   These deductibles are charged separately from the Non-Operation Charge.

4. Insurance or compensation may not apply in cases involving a violation of these Terms and Conditions, gross negligence, operation by an unauthorized driver, or similar circumstances.
5. In the event of an accident, the user must notify the police and cooperate with all investigations and procedures conducted by the Company and the insurance company.
6. If insurance coverage is denied because the user has failed to comply with the obligation to cooperate, the user shall be responsible for the resulting damage.

Article 11 — Non-Operation Charge

1. If the vehicle is damaged, stained, disabled, or otherwise made unavailable for business use due to circumstances for which the user is responsible, and repair, cleaning, inspection, or other work is required, the user must pay the Company a Non-Operation Charge (hereinafter referred to as the “NOC”).
2. The applicable NOC amounts are as follows. The Company will reasonably determine the applicable category of damage:
   • Minor damage to one area, including minor damage to the body or a wheel rim: JPY 150,000
   • Minor damage to two areas: JPY 300,000
   • Minor damage to three areas: JPY 450,000
   • Serious damage, including damage to headlights, taillights, bumpers, fenders, body panels, or damage caused by a major collision: JPY 600,000
   • Non-drivable accident, or where the vehicle is unsafe or unable to be driven: JPY 1,000,000
3. In the event of an accident, the NOC must be paid immediately by credit card.
4. The NOC is charged separately from repair costs and any other compensation for damages. Even where insurance or a vehicle compensation program applies, the NOC is not covered and must be paid by the user.
5. The NOC may apply whenever the Company’s business operations are affected, regardless of whether the vehicle remains drivable.

Article 12 — Repair and Other Costs

1. Repairs shall, in principle, be performed by a repair facility designated by the Company.
2. The user shall be responsible for the following costs:
   • Actual repair costs
   • Parts costs
   • Towing and transportation costs
3. The user must not arrange or perform any repair without the Company’s prior approval.

Article 13 — Procedures in the Event of an Accident or Breakdown

1. If an accident, breakdown, theft, third-party claim, or any other vehicle-related problem occurs, the user must immediately stop driving, ensure safety, and contact the Company.
2. In the event of an accident, the user must promptly notify the police and obtain an official accident certificate.
3. The user must cooperate with accident investigations, interviews, document submissions, and all other necessary procedures conducted by the Company and the insurance company.
4. Without the Company’s prior approval, the user must not negotiate a settlement, agree to compensation for damages, request repairs, or perform any other act that may have legal consequences.
5. The user shall be responsible for any damage resulting from a violation of the preceding paragraphs.

Article 14 — Loss of or Damage to Vehicle Accessories

1. If the user loses, has stolen, damages, or stains a vehicle key, smart key, ETC card, ETC device, vehicle registration documents, manual, equipment, or any other item provided with the vehicle, the user must pay the actual replacement or repair costs determined by the Company.
2. If a key is lost or stolen, the Company may charge the full cost of replacing the locks and related security equipment.
3. If the loss of or damage to an accessory results in the vehicle being unavailable for business use, the NOC may also apply.

Article 15 — Prohibited Conduct

Users must not engage in any of the following conduct while using the Service:

1. Smoking inside the vehicle, including the use of electronic cigarettes or heated tobacco products
2. Allowing pets inside the vehicle
3. Using the vehicle for commercial or business purposes, including photography, video streaming, or advertising, without the Company’s prior approval
4. Decorating the vehicle, applying stickers or adhesive materials, drilling holes, modifying wiring, or otherwise changing or damaging the vehicle’s exterior, interior, or equipment
5. Disobeying safety-related instructions from Company staff or interfering with the operation of the Service
6. Eating or drinking inside the vehicle, except for beverages in sealed containers such as plastic bottles
7. Any other conduct that the Company reasonably determines to be inappropriate

Article 16 — Suspension of Use and Termination of the Agreement

If the Company determines that a user has engaged in any of the following conduct during or in connection with the use of the Service, the Company may immediately suspend the use of the vehicle or terminate the rental agreement without prior notice.

In such cases, the Company shall have no obligation to refund any service fees or other amounts already paid.

1. Making discriminatory remarks, defamatory statements, personal attacks, or other statements that deny the dignity of Company staff, other users, or third parties
2. Engaging in intimidating, aggressive, abusive, or threatening conduct toward Company staff, other users, or third parties
3. Engaging in disruptive conduct that interferes with the Company’s operations
4. Engaging in any other conduct that the Company reasonably determines makes it difficult to continue providing the Service
5. If the use of the vehicle is suspended or the agreement is terminated under this Article, the user must promptly return the vehicle to the location designated by the Company. Any resulting costs, including transportation costs and late return charges, shall be borne by the user.

Article 17 — Disclaimer and Force Majeure

1. The Company shall not be liable for any damage suffered by the user if all or part of the Service is delayed, changed, or cancelled due to any of the following circumstances or any other event beyond the Company’s reasonable control:
   • Natural disasters, including earthquakes, typhoons, and heavy rain
   • Severe weather conditions
   • Road closures, traffic restrictions, traffic congestion, or accidents
   • Enactment, amendment, or repeal of laws and regulations, administrative guidance, or police instructions
   • Outbreaks of infectious diseases
   • Vehicle problems, except where caused by the Company’s intentional misconduct or gross negligence
   • Any other event beyond the Company’s reasonable control
2. In such cases, the Company will reasonably determine whether the reservation may be rescheduled or refunded based on the circumstances.

Article 18 — Amendments to These Terms and Conditions

1. The Company may amend these Terms and Conditions when there is a reasonable basis for doing so, including changes in applicable laws and regulations, changes to the Service, or changes in social conditions.
2. When the Company amends these Terms and Conditions, the Company will notify users in advance of the amendments and their effective date by posting them on the Company’s website or through another appropriate method.
3. The amended Terms and Conditions shall apply from the effective date specified by the Company.
4. If a user uses the Service on or after the effective date, the user shall be deemed to have agreed to the amended Terms and Conditions.

Article 19 — Governing Law and Jurisdiction

1. These Terms and Conditions and all agreements relating to the Service shall be governed by and construed in accordance with the laws of Japan.
2. The Yokohama District Court shall have exclusive jurisdiction as the court of first instance over any dispute arising out of or in connection with these Terms and Conditions or the Service.