Tokyo Guided Driving Tour

Terms & Conditions

Self-Driving Experience Terms and Conditions

Article 1 (Purpose and Application)

These Terms and Conditions set forth the conditions for using the experiential rental car service
(hereinafter referred to as the “Service”) provided by our company.
Users shall use the Service only after agreeing to these Terms and Conditions.

Article 2 (Service Description)

  1. The Service is an experiential rental car service in which the user personally drives a vehicle designated by the Company,
    while following guidance from a lead car operated by our staff.
  2. The Service is not intended for racing, competitive driving, high-speed driving, or speed contests.
  3. Users must comply with the Road Traffic Act of Japan and all other applicable laws and regulations.
  4. Radio guidance from the lead car is supplementary reference information only, and traffic laws shall always take priority.
  5. Final driving decisions and legal responsibility shall belong to the user, and the Company does not provide traffic control,
    legal driving direction, or operational management.

Article 3 (Eligibility)

  1. Users must satisfy all of the following requirements:

    • A valid International Driving Permit (1949 Geneva Convention)
    • A valid original passport
    • A valid credit card
    • At least 23 years of age (additional age requirements may apply depending on the vehicle model)
  2. The Company shall make the final determination regarding driving eligibility after confirming the original documents.
  3. If the requirements are not met, the Company may refuse use of the Service.

Reference Information

For details regarding driving qualifications in Japan, please refer to the following official guidance:

The final determination regarding whether the user may drive will be made by the Company on the day of use
after confirming the original documents.

Article 4 (Reservation and Formation of Contract)

  1. A contract shall be deemed formed when the Company accepts the reservation and full payment of the usage fee has been completed.
  2. If the user is more than 10 minutes late from the scheduled start time and cannot begin the Service without the Company’s approval,
    the reservation shall be treated as a cancellation.
  3. The Company may change or cancel a reservation due to vehicle trouble, weather, traffic restrictions, administrative guidance,
    or other unavoidable circumstances. In such cases, the Company shall provide a refund within a reasonable scope.
  4. If the reserved vehicle becomes unavailable due to vehicle trouble or other reasons, the Company shall provide a substitute vehicle
    of an equivalent grade. If a substitute vehicle of an equivalent grade is not available, the Company shall provide a vehicle of a different grade
    and reasonably adjust the price difference.

Article 5 (Reservation Changes and Cancellations)

  1. Any change to a reservation requires the Company’s prior approval.
  2. The Company may refuse changes for reasonable reasons.
  3. If a change is made during the cancellation period, the Company may charge a cancellation fee.
  4. Cancellation policy:

    • Up to 7 days prior: Free of charge
    • Up to 3 days prior: 50%
    • 1 day prior / same day: 100%
    • No-show without notice: 100%
  5. Force majeure:
    In cases of force majeure, the Company shall reasonably determine whether rescheduling or a refund is possible.

Article 6 (Operational Rules)

  1. During the Service, users must comply with the designated route and safety driving instructions provided in advance by the Company.
  2. Guidance from the lead car is supplementary in nature for ensuring safety and smooth operation,
    and the final driving decision shall be made at the user’s own responsibility.
  3. If the convoy becomes separated due to traffic conditions, signals, congestion, or other unavoidable circumstances,
    the user must prioritize safety and must not engage in dangerous conduct such as forced pursuit or sudden acceleration.
  4. If the user violates this Article, or if the Company reasonably determines that there is a serious issue affecting safety,
    the Company may request corrective action and, if necessary, suspend that user’s participation in the Service.
  5. If participation is suspended pursuant to the preceding paragraph, the Company shall have no obligation to refund the usage fee.

Article 7 (Specific Restrictions on Use)

During the use of the Service, users shall not engage in any of the following:

  1. Any act that violates laws or regulations, or may do so
  2. Driving under the influence of alcohol, drugs, or any intoxicating substances
  3. Modifying, disassembling, or changing the equipment of the vehicle
  4. Driving anywhere other than on public roads
  5. Racing or speed competition
  6. Use of launch control or any act that places excessive strain on the vehicle
  7. Unauthorized use for commercial purposes
  8. Driving by anyone other than the designated driver
  9. Re-lending or subleasing the vehicle
  10. Using the vehicle as collateral
  11. Taking the vehicle outside Japan
  12. Disabling or interfering with GPS or similar systems
  13. Any other act that the Company reasonably determines to be dangerous or inappropriate

Article 8 (Responsibility for Vehicle Management)

  1. During the rental period, the user shall use and manage the vehicle with the care of a good manager.
  2. The user must exercise sufficient care for safety and theft prevention in all aspects of storing, driving, parking,
    and otherwise using the vehicle.
  3. If damage, loss, theft, or any other harm to the vehicle occurs due to the user’s intentional act or negligence,
    the user shall be liable to compensate the Company for such damage.
  4. Such damage shall include repair costs, parts costs, towing costs, business loss, and all other reasonable damages incurred by the Company.

Article 9 (Vehicle Data Records)

Records from GPS, drive recorders, and similar devices may be used as evidence for accident investigations
and dispute resolution.

Article 10 (Insurance and Compensation)

  1. The Company maintains automobile insurance in accordance with applicable laws and regulations.
  2. Coverage shall apply only within the scope of the applicable insurance contract and policy terms.
  3. If damage occurs that is not covered by insurance, the user shall bear the following deductible amounts at their own expense.
    Whether the vehicle is self-drivable shall be determined based on the Company’s reasonable judgment.

    • If the vehicle is drivable: JPY 150,000
    • If the vehicle is not drivable: JPY 300,000

    These deductible amounts shall arise separately from the NOC.

  4. Coverage may not apply in cases of violation of these Terms, gross negligence, use by an unauthorized driver, or similar circumstances.
  5. In the event of an accident, the user must report the matter to the police and cooperate with investigations
    and procedures conducted by the Company and the insurance company.
  6. If insurance does not apply due to a breach of the duty to cooperate, the resulting damage shall be borne by the user.

Article 11 (Non-Operation Charge / NOC)

  1. If damage, staining, malfunction, or any other issue occurs to the vehicle due to the user’s responsibility,
    and the vehicle cannot be used for business during the period required for repair, cleaning, inspection, or similar measures,
    the user shall pay a Non-Operation Charge (hereinafter referred to as “NOC”) to the Company.
  2. The NOC amounts shall be as follows. The classification of damage shall be determined based on the Company’s reasonable judgment.

    • One minor damaged area (minor scratch on any area including body or rim): JPY 150,000
    • Two minor damaged areas: JPY 300,000
    • Three minor damaged areas: JPY 450,000
    • Major damage (broken headlights/tail lights, damaged bumper, fender, body panel, or major crash): JPY 600,000
  3. In the event of an accident, the NOC shall be charged immediately to the user’s credit card on the spot.
  4. The NOC shall arise separately from repair costs and any other damages.
    Even if insurance or a vehicle compensation system applies, the NOC shall not be covered and shall be borne by the user.
  5. Regardless of whether the vehicle is self-drivable or not, the NOC shall apply if business operations are affected.

Article 12 (Repair and Other Costs)

  1. Repairs shall, in principle, be carried out at a repair shop designated by the Company.
  2. The user shall bear the following costs:

    • Actual repair costs
    • Parts costs
    • Towing and transportation costs
  3. Unauthorized repairs are prohibited.

Article 13 (Procedures in the Event of Accident or Breakdown)

  1. If an accident, breakdown, theft, claim from a third party, or any other trouble related to the vehicle occurs,
    the user must immediately stop driving, ensure safety, and contact the Company.
  2. If an accident occurs, the user must promptly report it to the police and obtain an accident certificate.
  3. The user shall cooperate with accident investigations, interviews, submission of documents,
    and all other necessary procedures conducted by the Company and the insurance company.
  4. Without the Company’s prior approval, the user must not engage in settlement negotiations,
    agree to damages, request repairs, or take any other action with legal effect.
  5. Any damage arising from violation of the preceding paragraphs shall be borne by the user.

Article 14 (Loss or Damage of Accessories)

  1. If the vehicle key, smart key, ETC card, ETC onboard device, vehicle registration documents, manual,
    equipment, or any other accessories attached to the vehicle are lost, stolen, damaged, or stained,
    the user shall pay the actual equivalent cost as determined by the Company.
  2. If a key is lost or stolen, the Company may charge the full cost of key replacement for security reasons.
  3. If damage to accessories results in suspension of business operations, it may become subject to NOC.

Article 15 (Prohibited Acts)

During the use of the Service, users shall not engage in any of the following:

  1. Smoking inside the vehicle (including electronic cigarettes and heated tobacco products)
  2. Allowing pets to ride in the vehicle
  3. Using the vehicle for commercial or business purposes without the Company’s prior approval
    (including filming, streaming, and advertising use)
  4. Decorating the vehicle, applying stickers or adhesive materials, drilling holes, modifying wiring,
    or otherwise altering or damaging the vehicle’s exterior, interior, or equipment
  5. Acting against safety instructions given by the Company’s staff, or interfering with the operation of the Service
  6. Eating or drinking inside the vehicle (except for beverages in sealed plastic bottles or similar containers)
  7. Any other act that the Company reasonably determines to be inappropriate

Article 16 (Termination of Contract)

  1. If the user violates these Terms and Conditions, the Company may, upon notice to the user
    (or without notice in urgent cases), suspend the Service and terminate the contract.
  2. If the contract is terminated pursuant to the preceding paragraph, the Company shall not refund the usage fee.
  3. Notwithstanding the preceding paragraphs, if the termination causes damage to the Company,
    the Company may claim compensation from the user for such damage.

Article 17 (Disclaimer / Force Majeure)

  1. The Company shall not be liable for any damage incurred by the user if all or part of the Service is delayed,
    changed, or suspended due to any of the following causes or any other cause beyond the Company’s reasonable control
    (force majeure):

    • Natural disasters (earthquakes, typhoons, heavy rain, etc.)
    • Severe weather
    • Road closures, traffic restrictions, congestion, or accidents
    • Enactment, amendment, or repeal of laws and regulations, administrative guidance, or police instructions
    • Spread of infectious diseases
    • Vehicle trouble (except where caused by the Company’s intentional misconduct or gross negligence)
    • Any other cause beyond the Company’s reasonable control
  2. In such cases, the Company shall reasonably determine whether rescheduling or a refund is possible depending on the circumstances.

Article 18 (Amendment of Terms)

  1. The Company may amend these Terms and Conditions when there is a reasonable cause,
    including changes in laws and regulations, changes to the Service, or changes in social circumstances.
  2. If the Company amends these Terms and Conditions, it shall notify users in advance of the details of the amendment
    and the effective date by posting on the Company’s website or by other appropriate means.
  3. The amended Terms and Conditions shall apply from the effective date specified by the Company.
  4. If the user uses the Service on or after the effective date, the user shall be deemed to have agreed
    to the amended Terms and Conditions.

Article 19 (Governing Law and Jurisdiction)

  1. The formation, validity, interpretation, and performance of these Terms and Conditions and contracts related to the Service
    shall be governed by the laws of Japan.
  2. Any dispute arising in connection with these Terms and Conditions or the Service shall be subject to the exclusive jurisdiction
    of the Yokohama District Court as the court of first instance.